Customer Service

Shipping & Delivery
Shipping is USPS Priority or Priority International mail for all packages above 13oz. All items are shipped via boxes, never a padded envelope.  Blister Packs will be blue-taped and securely shipped to assure the condition remains the same as pre-delivery.  Insurance is optional, please contact Customer Service with your order number.
Privacy & Security
Any information saved in our data is secure and encrypted and will never be shared with any third party. 
Returns & Replacements
Any item received "not as described" can be returned for a full refund.  We strive for 100% complete customer satisfaction. We are not responsible for any damage during shipping however and suggest optional insurance for fragile items such as track sets and blisterpacks.
Ordering
All orders must be placed online in order to maintain accurate inventory management.
Payment, Pricing & Promotions
Payment must be made before product shipment, specials and promotions are at the discretion of 25toys.
Viewing Orders
Log in to your control panel and select view orders.
Updating Account Information
Log in to your control panel and select customer profile.